Capsumi support

Need help, found a bug or have an idea? Write to us and we'll get back to you as soon as we can.

Frequently asked questions

Is my progress saved?

Yes. Your progress is saved on your iPhone automatically as you play, and a copy goes to your iCloud. If you reinstall the game or move to a new iPhone, sign in with the same Apple Account, make sure iCloud is on for Capsumi (iOS Settings, your name, iCloud) and open the game: it recovers your progress by itself. If it doesn't appear straight away, wait a few minutes and go back to the home screen. Without iCloud, your progress is only on your device, so deleting the app deletes it. On Android, Google's backup keeps the copy: if you reinstall or move to a new phone with the same Google account and backup switched on, the game recovers your progress.

The game says it couldn't load my game. What do I do?

Close the app completely and open it again. Your progress is still on your device. Don't delete the app. If the message keeps appearing, write to us.

Do I have to tap anything to keep a doll?

No. Every doll goes into your album as soon as its capsule opens.

What do the helpers cost?

Undo, Shuffle, Magnet and Extra Slot are paid with coins you earn by playing. The first time you use each one, the game asks you to confirm.